ClenaCare is a service we offer for all warewashing products within our range. Our service is operated by well trained and experienced Clenaware engineers and technicians who have the knowledge and expertise to make a customers life a little bit easier. ClenaCare is available on site with an engineer or over the phone with the technical support team.
We believe it is important to have your equipment serviced and maintained by the manufacturer as there is no one who will be more experienced and have the knowledge to get you the best results out of your warewasher. We achieve this by looking after you from the installation of your equipment all the way through the life span of your machine making sure we provide you the best service possible.
Our experience suggests a regular service can provide long term benefits for your warewasher and ultimately pro-long its life span, ensuring that it continues to give first class results. A regular service can also help to identify any potential problems with your warewasher, allowing us to put things right before causing any lasting damage or a potential breakdown call.
Without a regular, thorough service it is possible that your glass or dishwasher can breakdown and this downtime could have a significant impact on your sales and service levels. As an example, it is possible that limescale build up could go unnoticed causing parts such as water pumps and hoses to clog up and ultimately result in your machine being inoperable.
The ClenaCare packages have been designed to ensure that the service Clenaware provides, and the customers experience, is the best that it can be.
The Machine Installation Service covers your new or replacement Clenaware machine to be delivered and installed and includes all of the products in the Clenaware range.
The Machine Breakdown Service is designed to provide onsite attendance by well trained, experienced Clenaware engineers when required by a customer for a breakdown.
The Machine Maintenance Service is designed to provide maintenance and service to your Clenaware machine every 6 months to ensure that it continues to provide first class results. Like all equipment, a regular maintenance service provides long term benefits for the machine and its life span.
The Machine Extended Warranty package with Machine Servicing is designed to provide a fixed cost package for a complete peace of mind service that ensures a long life for your Clenaware machine. Your machine will be serviced every 6 months and if any parts are required due to failure then there would be no charges for parts or labour.
The Calcium Treatment Unit (CTU) Exchange Service is designed as a cost-effective way of replacing exhausted CTUs’. The resin in the CTU will eventually become in-effective with usage over time and requires changing.
The Airack Extended Warranty Parts & Labour is designed to provide a fixed cost package for a complete peace of mind service that ensures a long life for your Airack. Should there be any parts required due to failure then there would be no charges for parts or labour.
The Chemical Package is designed to provide an affordable monthly plan that covers your chemical needs for your glasswasher and are dropped off during your Machine Maintenance Service every 6 months.
When signing up for either of the monthly payment packages below, a customer will automatically be registered for the following ongoing benefits:
|Machine Installation Service|
|Machine Breakdown Service|
|Machine Maintenance Service||**|
|Machine Extended Warranty with Machine Maintenance Servicing|
|CTU Exchange Service|
|Airack Extended Warranty|
*The packages above that include benefits are only applicable for the customers who are on a monthly payment plan.
**Serviceable parts only.